FAQ

Frequently Asked Questions (FAQ)

1. How long does shipping take?
Shipping typically takes 7–15 business days depending on your location. Processing time is usually 1–3 business days.

2. Do you ship internationally?
Yes, we ship to most countries worldwide.

3. How can I track my order?
Once your order has been shipped, you will receive a tracking number so you can monitor your delivery.

4. What payment methods do you accept?
We accept major payment methods including Visa, Mastercard, American Express, PayPal, and other secure payment options.

5. Can I change or cancel my order?
Orders can usually be changed or cancelled within 12 hours after placing the order. After that, the order may already be processed.

6. What if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect, please contact customer support with photos and your order number so the issue can be resolved quickly.

7. Do you offer refunds or returns?
If you are not satisfied with your purchase, please contact support and the return or refund process will be arranged.

8. How can I contact customer support?
Customer support is available to assist with any questions regarding orders, shipping, or products.